The project
The customer's challenge
Management of the company's core business: Global Service.
The custom solution
We've continuously developed the system called "call centre", a web app which allows integrated management of work flows from the orders.
The results obtained
All the information that lives in heterogeneous systems such as SAP and AS400 is managed in a single place and an access system has been created to allow the use of information regarding to the person accessing: customer, Gesta maintenance technician, PM Gesta, administrations.
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