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Sustainability: how to manage e-commerce returns.

Environmental sustainability is also an increasingly important issue in online and offline sales.With the rise of online shopping in recent years, returns have also increased: the possibility to return a product free of charge is an important factor for customers, who can then buy with tranquillity, knowing that they can return the product if it does not meet their expectations.Unfortunately, however, returns have a big negative impact on retailers' pockets and on the environment: it is estimated that in the US, in 2020 alone, 2.6 million tonnes of returns ended up in landfills and that the shipping process of returned items caused the emission of 16 million tonnes of carbon dioxide (CO2)As a result, companies have started to consider the sustainability of their returns and look for ways to minimise them without compromising salesThis Google research has gathered some ideas for improving return processes and reducing costs. For example, companies can:Understand what customers don't like about products through social media or reviews to understand what didn't work and improve that aspectEnsure that products arrive at their destination undamagedMake packaging easier to recycle or reuse: for example, some retailers have started to reuse packaging received with returns and reduce the thickness of the cardboard by a few millimetres or the padding by a few grams to save entire tonnes of packaging material each yearImprove the user experience by giving more information about products: videos, pictures, colours, sizes, etc. help to understand whether or not a product is suitable for buyers' needsEducate customers, make them think about the impact returns can have on the environment and show them which is the most sustainable option to return products

Sustainability: how to manage e-commerce returns.

Environmental sustainability is also an increasingly important issue in online and offline sales.

With the rise of online shopping in recent years, returns have also increased: the possibility to return a product free of charge is an important factor for customers, who can then buy with tranquillity, knowing that they can return the product if it does not meet their expectations.

Unfortunately, however, returns have a big negative impact on retailers' pockets and on the environment: it is estimated that in the US, in 2020 alone, 2.6 million tonnes of returns ended up in landfills and that the shipping process of returned items caused the emission of 16 million tonnes of carbon dioxide (CO2)

As a result, companies have started to consider the sustainability of their returns and look for ways to minimise them without compromising sales

This Google research has gathered some ideas for improving return processes and reducing costs. For example, companies can:

  • Understand what customers don't like about products through social media or reviews to understand what didn't work and improve that aspect
  • Ensure that products arrive at their destination undamaged
  • Make packaging easier to recycle or reuse: for example, some retailers have started to reuse packaging received with returns and reduce the thickness of the cardboard by a few millimetres or the padding by a few grams to save entire tonnes of packaging material each year
  • Improve the user experience by giving more information about products: videos, pictures, colours, sizes, etc. help to understand whether or not a product is suitable for buyers' needs
  • Educate customers, make them think about the impact returns can have on the environment and show them which is the most sustainable option to return products

Ultime news

25/07/2024
23/07/2024
What does artificial intelligence think of us

We asked Google Gemini what it thinks of Moko, with two very specific questions relating to our headquarters in Reggio Emilia and Milan, and here is the result.Reggio Emilia headquartersMoko Srl in Reggio Emilia appears to be a solid web and mobile development company with proven experience in carrying out projects for various companies. Here are some highlights I've gathered from several online sources:Skills:Web and mobile development: Moko Srl has extensive experience in creating websites and mobile applications for B2B and B2C clients. They have worked on a variety of projects, including e-commerce websites, business portals, and productivity apps.NFC app development: Moko Srl specializes in the development of NFC apps for various applications, including certificate management, access control and asset tracking.Digitalization of business processes: Moko Srl helps companies digitize their business processes to improve efficiency and productivity.Experience:Founded in 2006: Moko Srl has over 18 years of experience in the web and mobile development sector.Large portfolio of projects: They have successfully delivered projects for clients of different sizes and industries.Team of experts: Moko Srl boasts a team of expert developers and designers with proven experience.Positive opinions:Some online reviews praise Moko Srl for its professionalism, competence and customer care.The company has a 4.5 star rating on Google Reviews.Overall, Moko Srl seems to be a good choice for companies looking for a reliable partner for web and mobile development in Reggio Emilia.However, it is always advisable to do your own research and speak directly to the company to discuss your specific needs and get a quote.Other factors to consider:Price: Moko Srl prices may not be accessible to all small businesses.Customer Services: It is important to ensure that the company offers a good level of customer support if you have any problems with your project.Communication: It is important to have good communication with the company throughout the development process.
Milan headquartersMoko s.r.l. is a company based in Milan that offers a wide range of IT consultancy and software development services.Services:Business process analysis and digitalization: Moko helps companies optimize their business processes by analyzing existing workflows and identifying areas for improvement. Next, they develop digital solutions to automate these processes and make them more efficient.Development of web and mobile solutions: Moko designs and develops websites and mobile applications customized for the specific needs of its customers. The company has experience developing applications for a variety of platforms, including Windows Phone, iOS, Android and web.Constant Support and Growth: Moko offers a variety of support services to help its customers make the most of their software solutions. The company also offers consulting services to help businesses grow and expand.Sectors:Moko serves a wide range of customers in a variety of industries, including:Sales forceInnovationIOT - IIOT - Industry 4.0Internal communication and HRWorkflow managementBusiness unitsUX/UI
Milan headquarters:Moko's Milan office is located in Via Ponte di Legno. You can find more information about the location, including contact details, on the company's website.Conclusions:Moko s.r.l. is an Italian company that offers a variety of IT consultancy and software development services. The company has an office in Milan and serves a wide range of customers in a variety of industries.To form a complete opinion on Moko s.r.l. in Milan, I recommend you visit their website to learn more about their services and read reviews from other customers.
18/07/2024
Audit and Digitalization: A New Era for Business

In the modern era, the term "audit" has taken on a fundamental connotation for business, closely integrating with the digitalization of business processes. Technological evolution has led to the adoption of digital tools that improve the efficiency and precision of audits, making production processes more transparent and manageable. A digital audit is an in-depth and systematic analysis of a company's digital health. It's like a medical examination for your online business: it serves to identify strengths, weaknesses, opportunities and threats. This article will explore how digitalisation is transforming auditing and offer concrete examples of success, with a particular focus on moko's experience.The importance of Audit in BusinessAuditing is essential to ensure that companies operate in compliance with industry regulations and standards. Through in-depth data analysis, audits identify inefficiencies, risks and opportunities for improvement. Digitalisation, in this context, has revolutionized the way audits are conducted, leading to greater accuracy and speed in the process.Digitalization of AuditsMobile and Web AppsMobile apps and web platforms have become indispensable tools for conducting audits. They allow auditors to collect data in real time, even in remote environments, and access reports and analysis instantly. The ability to digitize documents and automate procedures significantly reduces the risk of human errors and increases operational efficiency.Productive processThe digitalization of the production process through digital audits allows companies to monitor every phase of production precisely. The integration of technologies such as the Internet of Things (IoT) and artificial intelligence (AI) facilitates data collection and analysis, providing useful insights to optimize production and improve the quality of the final product.Company Intranet AnalysisA successful example in the implementation of digital audit solutions is the analysis of the company intranet, such as the one created by moko.it. In this project, moko used advanced technologies to evaluate the effectiveness of a company's internal network, identifying areas for improvement and implementing digital solutions to optimize communication and information sharing between employees.Special Inspections Project AnalysisAnother example is the analysis of the special inspection project conducted by Moko. In this case, the company leveraged digital tools to perform detailed inspections, collecting precise data and providing accurate reports. This approach has allowed us to improve the management of inspections, increasing the safety and quality of the processes.The Moko ExperienceMoko has extensive experience implementing digital solutions for audits. Thanks to their expertise, companies can benefit from more efficient and accurate audits. Moko uses cutting-edge technologies to offer customized solutions that respond to the specific needs of each client, ensuring tangible results and significant improvements in business processes.ConclusionDigitalization is radically transforming the way audits are conducted in business. The adoption of mobile apps, web platforms and other digital technologies improves the efficiency, accuracy and transparency of audit processes. With concrete examples like those from Moko, it is clear how integrating technology into audits can lead to extraordinary results. Companies that embrace these innovations are poised to gain a significant competitive advantage in the modern marketplace.For further information on how to improve your audit processes through digitalisation, visit the moko.it website.